FAQs

General Questions

What is your return policy?

Luxe Lash Envy  accept returns on items within 30 days of the purchase date. To start a return, please visit Returns Policy and follow the instructions.

How do I track my order?

After your order has been shipped, you will receive a tracking number via email. You can use this number to track your order.

Can I cancel or modify my order?

Please Contact Luxe Lash Envy as soon as possible if you need to cancel or modify your order. Cancelations or modifications cannot be made once the order has already been processed.

What are Luxe Lash Envy business hours?

Luxe Lash Envy business hours are Monday - Friday from 10:00am to 8:00pm and Saturday 10:00am to 4pm EST.

How can I contact Luxe Lash Envy?

You can Contact Luxe Lash Envy via instant chat on www.luxelashenvy.com, emailing luxelashenvy@hotmail.com or Phone: 0402086717. You can also find Luxe Lash Envy on Facebook.

How can I provide feedback?

Luxe Lash Envy welcome and value your feedback! You can leave a message through the contact page on www.luxelashenvy.com, or email luxelashenvy@hotmail.com.

Payment Questions

What payment methods does Luxe Lash Envy accept?

Luxe Lash Envy accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), Apple Pay & Afterpay.

Is my payment information secure?

Yes,  Luxe Lash Envy take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

Shipping Questions

How much does shipping cost?

Shipping costs depend on your location and the shipping method choosen. Please refer to Shipping & Handling for more details.

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to Shipping & Handling for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. Please refer to Shipping & Handling for more details.