Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: March 2025

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date.

To start a return, please refer to our Refund Policy and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email.

You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact as soon as possible. We'll do our best to accommodate your request.

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), Apple Pay and Afterpay.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.

How can I contact Luxe Lash Envy?

You can reach out Ashlee by emailing luxelashenvy@hotmail.com or by calling 0402086717

What are your business hours?

Our business hours are Monday through Friday from 8am to 8:00pm and Saturday 8:00am to 4:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at luxelashenvy@hotmail.com.